Overview

Overview: For this second milestone, due in Module Five, you will provide the Measure and Analyze phases of the DMAIC process and apply them to your  selected final project case study. You will first measure performance by creating a process to gather data on the current situation and then begin to create a  picture of what the future state will look like, focusing on the proposed solution.  Prompt: First, review your Milestone One submission wherein you summarized the desired resolution to the conflict in the case study based on your knowledge  of the organization’s business goals, customer needs, and the process that needs to improve. Next, refer to the table chart in the MEASURE Supplementary  Document as well as to your posts and response posts in the Module Three discussion and the Module Four small group discussion.  Address the following critical elements as they relate to your chosen case study:  

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