Low Morale and Employee Buy-in

 
Carefully read Autumn Park, Case #25, in your Cases in Health Services Management book (6th edition), and complete the below task.  
You are Director of Assisted Living for Autumn Park and Ms. Mildred Puce, a new resident, has been taking advantage of the facilities resources, displaying in appropriate behavior towards personnel, and threatening to sue the company for alleged violations of the American’s with Disabilities Act (ADA) and go to the media claiming mistreatment of persons with handicaps. You’ve received caregiver complaints alleging poor treatment from Ms. Puce which she denies. A few of the caregivers have decided to resign their position rather than continue to work with Ms. Puce. Ms. Puce has also lodged a number of complaints to management and even spoken with her attorney. Mr. Brad Douglas, Executive Director of Autumn Park, has had discussions with the State of California’s Community Care Licensing Agent and it was mutually agreed that the level of care that Ms. Puce requires exceeds that typically provided at a Continuous Care Retirement Community (CCRC). Autumn Park can provide the care Ms. Puce needs, but not to her unique expectations. Mr. Douglas is planning to present a number of options to Ms. Puce for her consideration. You would like to make certain that the options Mr. Douglas is initially considering will, in fact, address the concerns expressed by Ms. Puce and the employees. To this end, you know it’s important to figure out what is motivating Ms. Puce and the caregivers. After all, if you understand their motivation, it may explain the decisions and behaviors you’ve witnesses.  You need a plan for how to go about assessing these stakeholders’ motivation. You will be developing an action plan using a table format that includes information such as what is to be done, when it will be done, how it will be done, and who will do what.    
Content Expectations 
The submission should reflect higher-level cognitive processing (analysis, synthesis, and evaluation), which is essential for someone being prepared to serve in an operational capacity within the healthcare and related industry. To earn the maximum number of points, the submission should reflect graduate-level execution with clear evidence of critical thinking, synthesis of relevant information from credible sources, and clear mastery of the concepts necessary to successfully execute each component of the assignment. The action plan should be prepared in a table format. Choose action steps that are concrete, measurable and attainable. Identify a specific timeline for each action item (due date or milestone), who is responsible (title or position) for each action item, who will be supporting them, and resources required (equipment, staff, technical support, etc.). If needed, you may also identify the level of priority for each action item (low, medium, or high).
Single-space in the table. It should not exceed four (4) pages in length, excluding the reference list page. The submission should include at least three (3) references of credible or peer-reviewed sources to support the recommendations. The in-text citations and the list of references must adhere to the APA writing style (7th ed.). Finally, the document should be prepared as a Microsoft Word document